home
RSS
December 28th, 2010
08:51 AM ET

Human Factor: Horst Schulze

Hotelier Horst Schulze defines excellence as continuously improving. That's what has motivated him to overcome the hurdles of growing up poor, battling a deadly cancer, and for opening small boutique luxury hotels all over the world. He tells his story here:

Born during World War II in a German village, having food and a bed were luxuries. Christmas was no exception. As a child I would receive the same gift re-wrapped, year after year. It was opened on Christmas and then returned to the attic in early January after my birthday.

As a young child I would tell my parents that I wanted to be an innkeeper. The irony was, I had never stepped foot into an inn. After all, as my parents explained, hotels were for important people. We were not important. However, I knew it was the innkeeper who always had a hot meal for dinner and a soft bed at night, so my goal remained. Today, I am the Chairman and C.E.O. of the West Paces Hotel Group, a premier hotel management company and consulting firm. The path I've traveled has been, and continues to be, filled with ups and downs. From professional challenges to battling cancer, the question I ask myself is: Have I struggled well?

I left home at 14 and got a job bussing tables. From there I worked my way up, training in some of the foremost hotels and restaurants. I continued to be told that I was not one of these people. They were special and I was not, but this did not deter me. Before creating West Paces, I was the Founder, President and COO of The Ritz Carlton Hotel Company. During my tenure, I was named "Corporate Hotelier Of The World" by Hotels magazine and the company won the coveted Malcolm Baldrige National Award twice (in 1992 and 1999). Additionally, the company was continuously voted "best hotel company in the world" by convention and trade publications. I have learned that I am important- but no more important than each of my employees. I am extremely grateful for my time with the Ritz, but am even more excited to take hotel service to another level with Capella Hotels and Resorts and the rest of the West Paces family.

While on paper all of this reads as glamorous, nothing was achieved without commitment and resilience. My fight with cancer proved to be such a test. In 1994, I was diagnosed with a rare, aggressive, sarcoma. I could not imagine leaving my wife and daughters. Relinquishing my treatment to the doctors was simply not an option. After all, it was and is my life. I took it upon myself to research the best options with the highest success rates. After much research and prayer, I embraced a treatment plan of surgery and the macrobiotic diet, instead of the conventional chemotherapy. This battle gave me a new perspective on life. It caused me to appreciate the world around me, recognize that there is a greater purpose and embrace the higher power. Today I sit on the board of "Cancer Treatment Centers Of America," because they understand the importance of keeping patients connected and empowered.

Another lesson I have learned is not to allow my dreams to become derailed by 'reasons.' In the end, "it's too hard" or "the timing is wrong" are simply excuses created to protect one's ego from failure. It is essential to have purpose in life and in everything you do to strive for excellence.

A dishwasher at one of our properties reinforced this concept. Mr. Setu was both exceptional and professional at his job. One day I asked him, "why [he] was so dedicated?" His answer, he was "not working, but creating excellence." This idea is something I am constantly striving for.

Excellence is a doctrine central to my professional tenants. In fact, I am most proud of the feedback I've received from former employees, who thank me for contributing to their belief systems and consequent successes. Recently, I ran into a gentleman I trained many years ago. He explained that he had taken my teachings and applied them. Fourteen years ago he was a banquet server. Today he is the general manager of a fine hotel.

Of course my family is of vital importance to me. My wife is a source of pride and inspiration. She runs a non-profit, (Plan A Foundation), that works in conjunction with West Paces in a program called Fragments. Fragments takes the extra food from our hotels and provides it to those in need. In this way West Paces is helping to fulfill a greater purpose and for me life has come full circle.

 


soundoff (1,184 Responses)
  1. mavorglymn

    Услуги разработки проектов любой сложности с помощью сайта https://studio-bit.ru становятся действительно доступными. Разработка сайтов на любых платформах осуществляется всегда ответственно. Сайты разрабатываются при условии конвертации посетителей в покупателей. Возможности интернет-маркетинга показываются на сайте действительно полноценно. После создания исследований, макеты и стиль будут действительно полноценно проработаны. Продвижение сайтов осуществляется при условии ответственного соблюдения важных моментов.

    May 16, 2021 at 18:51 | Report abuse | Reply
  2. Maserati Wiki

    Greetings! Very useful advice in this particular post! It's the little changes that make the most significant changes. Many thanks for sharing!

    http://www.drmuller.net/r.php?url=//maseratiforum.net

    May 16, 2021 at 20:49 | Report abuse | Reply
  3. vanxtjLop

    Новостной вестник шоу-бизнеса на сайте https://news-letter.ru/ может поведать действительно много актуальных жизненных историй. Тонкости биографии, информация о личной жизни и не только постоянно обновляются. Данные о таких актерах, как Юрий Стоянов или певиц, как Надежда Чепрага, порою действительно заставляю сильно задуматься. Популярные актеры, которые иногда изменяли или же были длительно счастливы в отношениях, открывают часто душу на страницах этого сайта.

    May 16, 2021 at 22:30 | Report abuse | Reply
  4. Sprinter Van Recall Repair Near Me

    http://sinpad.indeci.gob.pe/PortalSINPAD/ExternalPage.aspx?url=http://fleettruckrepairshop.com/luxury-van-repair-shop-near-me

    May 16, 2021 at 22:37 | Report abuse | Reply
  5. Authorized Mercedes Sprinter Service Centers Near Me

    https://router.usconcealedcarry.com/auth/invalidate?redirectTo=https://fleetvehiclerepairshop.com/municipal-vehicle-repair-shop-near-me/

    May 16, 2021 at 22:37 | Report abuse | Reply
  6. MishkaLip

    Интересная новость
    _________________
    Korintians futbolunun proqnozu

    May 16, 2021 at 23:16 | Report abuse | Reply
  7. Invillfrine

    денежная магия
    Tegs: сделать приворот https://videnie.org/services/love-privorot/

    снятие порчи
    приворот
    гадалка

    May 16, 2021 at 23:19 | Report abuse | Reply
  8. Sprinter Heater Valve Repair

    I like it when individuals come together and share ideas. Great site, keep it up!

    http://onionring.jp/rank.cgi?mode=link&id=281&url=http://fleetautorepairshop.com/van-technician-shop-near-me

    May 17, 2021 at 01:04 | Report abuse | Reply
  9. Maserati V12

    http://www.absportsfun.com/v2/Home/SetCulture?culture=en-US&returnUrl=https://club-maserati.com/

    May 17, 2021 at 05:16 | Report abuse | Reply
  10. Best Maserati

    https://asai-kota.com/acc/acc.cgi?REDIRECT=https://www.maseratis.net

    May 17, 2021 at 06:30 | Report abuse | Reply
  11. Sprinter Repair Codes

    After I originally commented I appear to have clicked the -Notify me when new comments are added- checkbox and from now on whenever a comment is added I get 4 emails with the same comment. Perhaps there is a means you can remove me from that service? Thanks!

    https://audio-iwasaki.com/ys4/rank.cgi?mode=link&id=1551&url=https://fleetvehiclerepairshop.com/box-truck-repair-shop-near-me-2/

    May 17, 2021 at 08:26 | Report abuse | Reply
  12. Sprinter Broken Flex Pipe Repair

    When I originally commented I appear to have clicked on the -Notify me when new comments are added- checkbox and now every time a comment is added I get 4 emails with the exact same comment. Perhaps there is a way you can remove me from that service? Appreciate it!

    https://analytics.bluekai.com/site/16231?phint=event=click&phint=campaign=BRAND-TAB&phint=platform=search&done=http://fleetservicesorangecounty.com/sprinter-van-repair-shop-near-me-3/

    May 17, 2021 at 09:27 | Report abuse | Reply
  13. Maserati Los Angeles

    Your style is very unique compared to other folks I've read stuff from. I appreciate you for posting when you've got the opportunity, Guess I'll just book mark this page.

    http://posts.google.com/url?q=http://maseratis.net

    May 17, 2021 at 13:01 | Report abuse | Reply
  14. kenworth shop near me

    http://p1-uranai.com/rank.cgi?mode=link&id=538&url=http://sportspirits.eu/най-авангардните-стадиони/

    May 17, 2021 at 13:44 | Report abuse | Reply
  15. leather repair orange county

    Howdy! This article couldn’t be written any better! Going through this article reminds me of my previous roommate! He continually kept preaching about this. I am going to send this post to him. Fairly certain he'll have a good read. Thank you for sharing!

    http://www.marianvarga.sk/scripts/redirect.php?https://web-movimento.it/viewtopic.php?id=50684

    May 17, 2021 at 14:32 | Report abuse | Reply
  16. robyohaf

    На сайте https://derevles.ru/ можно найти каталог мебели, которая изготовлена из массива. Надежная, прочная и долговечная мебель, имеющая красивый дизайн и украшающая любой интерьер, может быть украшением для любого интерьера. Многие люди любят шарм и натуральность, а мебель из массива как раз такой и является. Множество преимуществ деревянной мебели, которая всегда продается по доступной цене, можно свободно изучать на сайте. В Москве, области и других населенных пунктах такая мебель очень популярна.

    May 17, 2021 at 16:03 | Report abuse | Reply
  17. Maserati Near Palo Alto

    http://www.odmp.org/link?url=https://maseratiforum.net

    May 17, 2021 at 18:04 | Report abuse | Reply
  18. collision experts lemon grove

    I have to thank you for the efforts you have put in writing this site. I really hope to see the same high-grade content from you in the future as well. In fact, your creative writing abilities has inspired me to get my own, personal website now 😉

    /

    May 17, 2021 at 18:16 | Report abuse | Reply
  19. rv service orange county ca

    http://iacconline.org/Redirect.aspx?destination=https://ocrvcenter.com/

    May 18, 2021 at 04:50 | Report abuse | Reply
  20. ombarjet

    На сайте https://stolovoye-serebro.ru можно найти продукцию, которая производится и поставляется по Москве, России и территории зарубежья. Украшения и подарочное оружие, золотые изделия и не только можно заказать в любое время. В подборе подарков специалисты компании всегда оказывают необходимую посильную помощь. При заказе подходящего изделия у потомственного художника и ювелира, клиент точно не разочаруется в собственном выборе. Сотрудничать с художником могут все желающие.

    May 18, 2021 at 11:49 | Report abuse | Reply
  21. fanasLiado

    Товары для свадьбы в таких городах, как Иваново, Владимир, Ярославль и Кострома на сайте https://ostrov-nevest.ru/ можно свободно и совершенно без проблем приобрести. Артисты и опытные специалисты event-индустрии могут сделать любой праздник поистине незабываемым. Праздник с помощью использования услуг данной компании станет действительно незабываемым и креативным. Если покупатель не может найти что-то на сайте, то ему следует воспользоваться на сайте поиском.

    May 18, 2021 at 13:04 | Report abuse | Reply
  22. Affordable Dental Office Near Me

    Excellent article. I certainly appreciate this site. Keep it up!

    https://suzuki.saikyou.biz/rank.cgi?mode=link&id=5&url=https://getdentalimplantsnearme.com/

    May 18, 2021 at 14:56 | Report abuse | Reply
  23. Elderly Care Near Me

    https://kamaz.ru/away.php?url=https://assistedlivingseniorcarepalmdesert.com

    May 18, 2021 at 17:16 | Report abuse | Reply
  24. temporary air conditioning rental near me

    https://www.capnordic.dk/redirect.asp?url=https://cool-air-tech.com

    May 18, 2021 at 17:31 | Report abuse | Reply
  25. olezhkakirimov

    Купить эксклюзивную химию для мойки асфальтовых и бетонных дорог, мойки мостов, туннелей, ограждений, тротуаров, фасадов зданий, подьездов, площадей, лестничных маршей. http://www.matrixplus.ru химия для мойки дорог
    Мойка столбов, пешеходных переходов, вокзалов, бетонных и пориуритановых покрытий, кафельной и кемамической плитки.
    Купить детергенты для мойки у производителя.
    http://www.matrixplus.ru Фаворит для мойки асфальта
    Различная химия для клининга и дезинфекции, профессиональная химия для ультразвуковой очистки.
    http://www.matrixplus.ru различная химия для клининга
    http://www.matrixplus.ru Купить срадства для мойки асфальтовых дорог
    Химия для применения в жилищно-коммунальном хозяйстве, уборка зданий и придомовых территорий
    http://www.matrixplus.ru Химия доя ЖКХ, мойки дорог, уборки жилищников
    Производим детергенты. Широкий список детергентов. Детергенты для мойки дорог.

    Как проходит дезинфекция и уборка города в период карантина и пандемии. Химия для клининга от производителя. Доставка от одной канистры.

    http://www.matrixplus.ru

    Различная химия для клининга, мойки деталей, мойки железнодорожного и водного транспорта.
    Как моют и дезинфицируют железнодорожные вагоны в период пандемии и ограничений по COVID-19

    http://www.matrixplus.ru
    Различные статьи, применение химии, ультразвуковая очистка, как мыть катера и яхты, автомобили, вокзалы. Как правильно мыть дороги, весенняя мойка автодорог.

    May 18, 2021 at 18:43 | Report abuse | Reply
  26. Internet Marketing Services California

    https://www.bbs.tut-obmen.ru/redirect/?g=https://www.bestservicenearme.com

    May 19, 2021 at 00:47 | Report abuse | Reply
  27. Best Rated Eye Doctors Near Me

    You are so awesome! I don't think I've truly read through anything like that before. So good to find another person with some genuine thoughts on this subject matter. Seriously.. many thanks for starting this up. This site is something that is needed on the internet, someone with some originality!

    https://www.girisimhaber.com/redirect.aspx?url=https://optometristphoenixaz.com/

    May 19, 2021 at 03:30 | Report abuse | Reply
  28. best pills for energy and focus

    Pretty! This has been an incredibly wonderful post. Many thanks for supplying this information.

    http://em.gohawaii.com/mtr40/c2.php?HVCB/26693011/218753/H/N/V/http://gopepenergy.com

    May 19, 2021 at 04:08 | Report abuse | Reply
  29. Eye Exam Cost Near Me

    https://www.domainsherpa.com/share.php?site=https://arizonasvision.com/

    May 19, 2021 at 05:19 | Report abuse | Reply
  30. ipovawoort

    Бесплатные читы для онлайн – игр на сайте https://needhack.ru/ представлены в достаточном количестве. Хаки и читы всегда являются актуальными, ну а на вирусы проверены все из них. Безопасность для каждого клиента всегда будет обеспечена. Функции и читы в данной игре являются поистине продуманными. Показатели скорости, полета и бега, а также информация о дополнительных программных элементах открывается всегда. Улучшать игру можно на постоянной основе. Доминирование в играх от разработчиков и установок всегда обеспечивается для тех, кому это надо.

    May 19, 2021 at 05:37 | Report abuse | Reply
  31. Prescription Glasses Near Me

    https://doterra.myvoffice.com/Application/index.cfm?&EnrollerID=1&Theme=Default&ReturnUrl=eyedoctorphoenixaz.com/

    May 19, 2021 at 06:48 | Report abuse | Reply
  32. varovCyday

    Информационный портал https://4-info.ru предлагает ответы на вопросы из разных областей. На сайте представлены публикации на тему бизнеса, образования, здоровья, отношений, а также на спортивную тематику. Здесь вы найдете массу полезной информации на все случаи жизни. На главной странице представлены самые новые публикации, которые доступны для просмотра. Материалы на портале регулярно обновляются, поэтому здесь вы в любое время найдете полезную и интересную информацию.

    May 19, 2021 at 07:20 | Report abuse | Reply
  33. energy pills at walmart

    https://logic.pdmi.ras.ru/csr2011/modules/pubdlcnt/pubdlcnt.php?file=https://hootnholler.net/

    May 19, 2021 at 07:24 | Report abuse | Reply
  34. marovvat

    С помощью сайта https://mercitaxi.su можно найти такси и использовать самые доступные цены на перевозки. Водители всегда могут довезти к ближайшим местам расположения комфортно и совершенно без проблем. Каждый человек может ознакомиться с отзывами и преимуществами, а также перемещаться по Крыму совершенно без проблем. Трансферы в аэропорт, отель и другие места в любое время года происходят оперативно. Каждый человек может воспользоваться услугой доставки продуктов или ежедневно путешествовать совершенно без проблем.

    May 19, 2021 at 08:25 | Report abuse | Reply
  35. energy and focus pills

    When I originally left a comment I appear to have clicked the -Notify me when new comments are added- checkbox and from now on every time a comment is added I recieve four emails with the same comment. There has to be a way you can remove me from that service? Appreciate it!

    https://www.smartsupp.com/affiliate/click?id=1124&url=https://gopepenergy.com

    May 19, 2021 at 09:48 | Report abuse | Reply
  36. Parker Arizona Jet Ski Rental

    This website truly has all the information and facts I needed concerning this subject and didn’t know who to ask.

    http://zumax.com/__media__/js/netsoltrademark.php?d=nevadapwcrentals.com/

    May 19, 2021 at 10:20 | Report abuse | Reply
  37. Metal Fabrication Shops Near Me

    I love reading a post that can make men and women think. Also, many thanks for allowing for me to comment!

    https://www.chiefarchitect.com/go?resource=redirect&url=https://jrkreations.com/

    May 19, 2021 at 10:23 | Report abuse | Reply
  38. Las Vegas Bay Jet Ski Rental

    This is the perfect site for everyone who really wants to find out about this topic. You realize a whole lot its almost tough to argue with you (not that I personally will need to…HaHa). You certainly put a new spin on a topic that's been discussed for ages. Excellent stuff, just great!

    https://mitsui-shopping-park.com/lalaport/ebina/redirect.html?url=https://nevadapwcrentals.com

    May 19, 2021 at 12:10 | Report abuse | Reply
  39. Welding Fab Shops Near Me

    https://athemes.ru/go?https://jrkreations.com

    May 19, 2021 at 12:35 | Report abuse | Reply
  40. rv storage in orange county ca

    /

    May 19, 2021 at 13:13 | Report abuse | Reply
  41. RV Maintenance Near Me

    I'd like to thank you for the efforts you've put in writing this blog. I really hope to check out the same high-grade blog posts by you in the future as well. In truth, your creative writing abilities has encouraged me to get my very own site now 😉

    http://click.linktech.cn/?m=chinapub&l=99999&l_cd1=0&l_cd2=1&tu=https://incipincip.com/resep-memasak-terong-krispi

    May 19, 2021 at 13:14 | Report abuse | Reply
  42. rv mechanics near me

    https://coyoacan.cdmx.gob.mx/link?ruta=https://cash6s2p0.madmouseblog.com/3494254/how-much-you-need-to-expect-you-ll-pay-for-a-good-rv-repair-shop

    May 19, 2021 at 15:00 | Report abuse | Reply
  43. RV Roof California

    http://naniwa-search.com/search/rank.cgi?mode=link&id=23&url=https://www.whyhui.com/post/11245.html/comment-page-25

    May 19, 2021 at 15:27 | Report abuse | Reply
  44. paint shops around me

    I have to thank you for the efforts you've put in penning this blog. I'm hoping to view the same high-grade blog posts by you later on as well. In truth, your creative writing abilities has encouraged me to get my very own website now 😉

    https://www.remontmix.ru/out?t=1&mid=19521&url=https://www.e-tahmin.com/yarisi-tahminleri/52-4-subat-2018-pazar-izmir-altili-ganyan-tahminleri-894.html

    May 19, 2021 at 16:18 | Report abuse | Reply
  45. Video Marketing Agencies

    http://www.bigtimesportsohio.com/Redirect.aspx?destination=https://curtismelancon.com/

    May 19, 2021 at 16:55 | Report abuse | Reply
  46. RV Countertops Los Angeles

    https://www.music-style.info/music-style/rank.cgi?mode=link&id=7897&url=https://www.hammer.ag/en/property-management/property-management-services/item/155-dummy-de?rCH=2&start=481560

    May 19, 2021 at 17:34 | Report abuse | Reply
  47. SEO Marketing Firm

    http://www.hr-journal.ru/out.php?link=https://reviewnearme.com/

    May 20, 2021 at 01:27 | Report abuse | Reply
  48. Video Marketing Services

    http://www.webstolica.ru/go.php?link=http://www.juicycalls.com/

    May 20, 2021 at 02:14 | Report abuse | Reply
  49. Social Media Marketing Company

    Howdy! This article couldn’t be written any better! Going through this post reminds me of my previous roommate! He continually kept preaching about this. I most certainly will forward this post to him. Pretty sure he'll have a very good read. Thanks for sharing!

    https://safebrowse.zorgselect.nl/r?url=https://bestshopnearme.com

    May 20, 2021 at 02:37 | Report abuse | Reply
  50. Digital Marketing Firms

    https://www.urlshare.cn/umirror_url_check?srctype=touch&apptype=&loginuin=&plateform=mobileqq&url=https://meticulousjessmarketing.com

    May 20, 2021 at 02:41 | Report abuse | Reply
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Post a comment


 

CNN welcomes a lively and courteous discussion as long as you follow the Rules of Conduct set forth in our Terms of Service. Comments are not pre-screened before they post. You agree that anything you post may be used, along with your name and profile picture, in accordance with our Privacy Policy and the license you have granted pursuant to our Terms of Service.

Advertisement
About this blog

Get a behind-the-scenes look at the latest stories from CNN Chief Medical Correspondent, Dr. Sanjay Gupta, Senior Medical Correspondent Elizabeth Cohen and the CNN Medical Unit producers. They'll share news and views on health and medical trends - info that will help you take better care of yourself and the people you love.