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December 28th, 2010
08:51 AM ET
Human Factor: Horst SchulzeHotelier Horst Schulze defines excellence as continuously improving. That's what has motivated him to overcome the hurdles of growing up poor, battling a deadly cancer, and for opening small boutique luxury hotels all over the world. He tells his story here: Born during World War II in a German village, having food and a bed were luxuries. Christmas was no exception. As a child I would receive the same gift re-wrapped, year after year. It was opened on Christmas and then returned to the attic in early January after my birthday. As a young child I would tell my parents that I wanted to be an innkeeper. The irony was, I had never stepped foot into an inn. After all, as my parents explained, hotels were for important people. We were not important. However, I knew it was the innkeeper who always had a hot meal for dinner and a soft bed at night, so my goal remained. Today, I am the Chairman and C.E.O. of the West Paces Hotel Group, a premier hotel management company and consulting firm. The path I've traveled has been, and continues to be, filled with ups and downs. From professional challenges to battling cancer, the question I ask myself is: Have I struggled well? I left home at 14 and got a job bussing tables. From there I worked my way up, training in some of the foremost hotels and restaurants. I continued to be told that I was not one of these people. They were special and I was not, but this did not deter me. Before creating West Paces, I was the Founder, President and COO of The Ritz Carlton Hotel Company. During my tenure, I was named "Corporate Hotelier Of The World" by Hotels magazine and the company won the coveted Malcolm Baldrige National Award twice (in 1992 and 1999). Additionally, the company was continuously voted "best hotel company in the world" by convention and trade publications. I have learned that I am important- but no more important than each of my employees. I am extremely grateful for my time with the Ritz, but am even more excited to take hotel service to another level with Capella Hotels and Resorts and the rest of the West Paces family. While on paper all of this reads as glamorous, nothing was achieved without commitment and resilience. My fight with cancer proved to be such a test. In 1994, I was diagnosed with a rare, aggressive, sarcoma. I could not imagine leaving my wife and daughters. Relinquishing my treatment to the doctors was simply not an option. After all, it was and is my life. I took it upon myself to research the best options with the highest success rates. After much research and prayer, I embraced a treatment plan of surgery and the macrobiotic diet, instead of the conventional chemotherapy. This battle gave me a new perspective on life. It caused me to appreciate the world around me, recognize that there is a greater purpose and embrace the higher power. Today I sit on the board of "Cancer Treatment Centers Of America," because they understand the importance of keeping patients connected and empowered. Another lesson I have learned is not to allow my dreams to become derailed by 'reasons.' In the end, "it's too hard" or "the timing is wrong" are simply excuses created to protect one's ego from failure. It is essential to have purpose in life and in everything you do to strive for excellence. A dishwasher at one of our properties reinforced this concept. Mr. Setu was both exceptional and professional at his job. One day I asked him, "why [he] was so dedicated?" His answer, he was "not working, but creating excellence." This idea is something I am constantly striving for. Excellence is a doctrine central to my professional tenants. In fact, I am most proud of the feedback I've received from former employees, who thank me for contributing to their belief systems and consequent successes. Recently, I ran into a gentleman I trained many years ago. He explained that he had taken my teachings and applied them. Fourteen years ago he was a banquet server. Today he is the general manager of a fine hotel. Of course my family is of vital importance to me. My wife is a source of pride and inspiration. She runs a non-profit, (Plan A Foundation), that works in conjunction with West Paces in a program called Fragments. Fragments takes the extra food from our hotels and provides it to those in need. In this way West Paces is helping to fulfill a greater purpose and for me life has come full circle.
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Get a behind-the-scenes look at the latest stories from CNN Chief Medical Correspondent, Dr. Sanjay Gupta, Senior Medical Correspondent Elizabeth Cohen and the CNN Medical Unit producers. They'll share news and views on health and medical trends - info that will help you take better care of yourself and the people you love.
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Always remember where you came from... and teach your children where you came from, and teach your grand children, cause a nobody loves a jerk and money can't buy love.
This man is truly insperational. It's this type of though process that moves me forward every day. Thank you Mr. Shulze for helping to keep life in prespective.
Great story...very inspiring!! It has lifted my spirit today. Thanks Mr. Schulze.
Thank you Mr. Schultze for the inspiration. I'm so proud to be a part of the West Paces Hotel Group.
He epitomizes what I teach young people. Remove the word "can't" from your vocabulary and you will succeed. Only you can determine your fate.
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What a fake loser. I researched this guy. He doesn't actually own the Hotels. He rents them. Check it, he owns nothing but the name West Paces Hotel Group. If the people want transparency why not question this guy? He's lying to you.
No hotel company owns hotels!!! Not Four Seasons, Not The Ritz...... they manage the properties.... just for future reference.
Thank you, ABS, for explaining that to Jack Howitzer". I find it almost amusing that he oh so ignorantly made such an unjustifiably negative judgment against Mr. Schulze's character (calling him "transparent" and "fake") . The fact that Mr. Schulze (and every management company in the world, as you explained) does not actually own the buildings that he manages, is irrelevant to the fact that he is an outstanding, resilient, honorable, and exceptional person and business man.
And , as ABS explained, there is no president, CEO, COO, etc. who actually owns the buildings that they manage. There are investors, who make deals with the Brand-name owner (s) and management company owner(s), and own the actual properties. So although you said you did "research", you clearly did not do enough. Because you are the first person I have heard of who did not understand that basic fact when it comes to businesses and companies.
Furthermore, you are clearly missing the point of this entire article. It is not about the superficial; It is not about whether or not he owns the actual buildings of the hotels that he and his company manages. Instead, it is about the excellent standards that he instills within every aspect of the company. And having coming from so much struggle and hopelessness, he pushed himself to overcome ALL obstacles, in order to create something magnificent. He followed his dreams, no matter what came in his way and how absurdly out of reach they seemed. This article is about resilience. And clearly
, Mr. Schulze epitomizes it. So instead of searching for the negative (no matter how irrelevent and false your conclusions about him are), I advice you to reread this article and all of your "research", and then maybe, YOU can learn something from Mr. Schulze's example.
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well said JJS! well said , 98% of critics are ignorant, arrogant, people who haven't steped up to the plate in life but have to live off of critizing others who try or even do the things others tell them they cant do. He survived cancer because he didnt listen to his dr's and go with traditional treatment aka, chemo/radiation. Half smart Dr.s will tell you that you need to build your immune system up because if the cancer dont kill you the treatment will! Yet they have no education in how to build the immune system only on how to surpress or destory it, this comes from the drug companies who pay for the medical professors at the universitys, then when dr's sign on at a hospital they sign a form stating they will not suggest any treatment that hasnt been approved by the hospital, so the dr's hands are tied again. I would never leave my health in the complete control or advice from a dr whoses education came from the drug spronsered companys and is tied & controled at the hospital he practices at. more than 60% of those who dont do chemo/raditation dont get cancer back a second time. over 90% that take chemo/radiation do get it a second time. you choose. I can put anyone with cancer in touch with those who had it and beat it with natural food suppliments much to their dr's amazement and scratching their heads cuz they cant explain how someone who was terminal and under 30 days to live is still alive over 2 yrs later and still cancer free! willing to pay it forword with anyone! Melissa $218,838,5913. central
How true, Mr. Schulze is a remarkable man. I learned about excellent customer service from him during my tenure at one of his Ritz Carlton Hotels. Thank you, Horst !!!!
This story was just what I needed to hear, Mr. Schulze is a very special man who have touched many lives.
I was extremely humbled by the story viewed about Mr. Schulze , you never know how blessed you really are untill you see someone elses struggles. but I needed to see the video I will it as fuel to press forward to achieve my dreams to be a soul-food resturant franchise owner. That will ultimately go global.
This story was just what I needed to hear...
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